The short version. We invoice at the end of the month for lessons that were actually delivered, so you never pay ahead for something you have not received. That means a refund rarely arises — and when money has been taken that should not have been, we return it in full.
BARAKKA LLC, trading as Barakka Academy, invoices in arrears. At the end of each calendar month we count the lessons actually delivered and invoice for those only. Lessons cancelled with proper notice, lessons a teacher missed, and lessons that did not take place for any reason on our side do not appear on the invoice at all.
There is no subscription, no minimum term, no advance payment and no stored payment method, so there is nothing to “cancel” and no unused balance to reclaim.
We refund in full, without argument, in each of these cases:
| Situation | What we do |
|---|---|
| Duplicate payment — the same invoice paid twice | Full refund of the duplicate, or credit against the next invoice if you prefer |
| Overcharge — a lesson billed that was not delivered, or the wrong rate applied | Full refund of the difference, and a corrected invoice |
| Unauthorised payment — a payment you did not make or approve | Full refund, and we review how it happened |
| Payment sent in error — for example to us instead of another recipient | Full refund on confirmation |
| Non-delivery — a lesson paid for that we were unable to deliver and could not reschedule | Full refund of that lesson, or a make-up lesson, at your choice |
If you were unhappy with a lesson that was delivered, tell us. We will normally offer a replacement lesson with a different teacher rather than leave you with something you did not value.
| Original payment method | Refund route | Typical time to arrive |
|---|---|---|
| International bank transfer | Transfer back to the sending account | 3–10 business days |
| Online payment link | Reversed through the same provider | 5–10 business days |
| Any method, by your choice | Credit applied to your next invoice | Immediate |
Reply and ask for the matter to be reviewed by a second, independent member of our team, who was not involved in the first decision. We respond within a further 5 business days.
Please contact us before raising a chargeback with your bank or payment provider. Almost every case is a scheduling or invoicing misunderstanding we can correct in a day. A chargeback freezes the amount for weeks while the provider investigates, which helps neither of us.
If you are a consumer resident in the European Economic Area or the United Kingdom, you have a statutory right to withdraw from a distance contract within 14 days. Where the service has already begun at your request, a proportionate charge for the lessons delivered may apply. Where your statutory rights are more generous than this policy, your statutory rights prevail. Nothing here limits them.
BARAKKA LLC, trading as Barakka Academy
30 N Gould St, Ste R, Sheridan, WY 82801, United States
info@albarakka.online · WhatsApp +20 103 239 1460
